What a milestone! Our music research has been accepted to Journal of Retail and Consumer Service. Co-authors Sven-Olov Daunfeldt, Christina Öberg & Niklas Rudholm and thanks to Filippa-k and Soundtrack Your Brand
The effects of in-store music on consumer behavior have attracted much attention in the marketing literature, but surprisingly few studies have investigated in-store music in relation to employees. Conducting a large-scale field experiment in eight Filippa K fashion stores in Stockholm, Sweden, we investigate whether it is beneficial for store owners to give employees more opportunities to influence the in-store music. The experiment lasted 56 weeks, and the stores were randomly assigned into a treatment group and a control group, with the employees in the treatment stores having the opportunity to influence the in-store music through an app developed by Soundtrack Your Brand (SYB). The results from the experiment show that sales decreased by, on average, 6% in treatment stores when employees had the opportunity to influence the music played in the store. Interviews revealed that employees frequently changed songs, preferred to play high-intensity songs, and had diverse music preferences that were not congruent with the brand values of the company. Our results thus imply that employees choose music that suits their preferences rather than based on what is optimal for the store, suggesting that store owners might want to limit their opportunities to influence the background music in stores. Keywords: Background music; Brand-fit music; Music tempo; Consumer behavior; Job satisfaction; Atmospheric cues; Work environment; Field experiment
Kevin Perlmutter: “And for brands, what that means is, people’s emotional states of mind, this is where we started the conversation, people’s emotional states of mind, people’s needs have changed, they’ve changed quite significantly, and maybe they’ll go backwards, maybe they’ll keep going forward”.
Margareta Andersson: “Information at bank offices are very sensitive, so we worked with sound showers to mask confidential conversations”.
Jasmine Moradi’s Tips For Music in Retail: Take control of the speakers. Know what music you’re playing and why. Don’t make random music choices. Don’t shuffle the lists. Plan your music. The
More than half of small businesses owners in the UK incorrectly believe a personal music account gives them the right to use it in their place of work, according to
With one foot in the sound research world and one in the audio business world we focus on growing sales and competitive advantages with the the power of scientific measurements. Let us together explore the unknown future and showcase the benefit of audio assets for your customers.
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