Bridging the Gap Between Users, Design and Product Metrics

Discover your customer retention and acquisition challenges through User Experience Research​

What actually makes your customers tick?
Natural usage & Design options

Usability Interview

Context, Pain Point & Intent

User Interviews

Attitudinal and Quantitative data

Survey Method

I will identify what makes your customers tick through Behavioural Science and User Experience. The key is to uncover the actual connection between your consumers’ heart, mind & behaviour, and your product through different scientifically proven methodologies. Your company will be able to turn these impactful insights into a superior product, a more powerful content marketing strategy and a robust research capability.

1. Plan

I get up to speed and align on  project goals, audiences and KPIs.

2. Recruit

I conduct a rigorous recruiting and screening process to find representative users.

3. Research

I choose the relevant research method. 

4. Workshop

I facilitate a 1-day remote workshop with research observation, analysis, and ideation.

5. Report

I deliver a summary report with all findings, solution ideas and recordings.